Seattle's Town Car Service

For Sedan and SUV – Point to Point and Airport Transportation must be cancelled no less than four (4) hours in advance to avoid a cancellation charge of the full rate of the reservation. No refund will be granted for cancellations of less than four (4) hours notice.

For Sprinter Vans – Point to Point and Airport Transportation must be cancelled no less than four (72) hours in advance to avoid a cancellation charge of the full rate for the reservation. No refund will be granted for cancellations of less than seventy-two (72) hours notice.

For Sedan and SUV - Hourly charters must be cancelled with no less than a twenty-four (24) Hours advanced notice to avoid a cancellation charge of the full rate. No refund will be granted for cancellations of less than twenty-four (24) hours notice.

For Sprinter vans and buses - Houroy Charters must be cancelled with no less than fourteen (14) days advanced notice of reservation to avoid full rate of cancellation charge. No refund will be granted for cancellations of less than fourteen (14) days notice.

Cancellation of car service due to a cancelled airline flight cannot be made unless given three (3) hours advanced notice and verification by Aces Town Car Service of cancellation by airline to avoid a cancellation charge of the full rate.

All clients who do not show up for their reserved transportation will be considered a no-show and will be charged the full rate of their reservation.

Aces will not be held liable for incorrect information provided by clients including but not limited to incorrect addresses or contact phone numbers.

Clients are responsible for varification of addresses and phone numbers provided and indicated on their confirmations.

We love kids and want to ensure that they are safe while riding in any of our vehicles. However, we do not provide child seats for rent. Please bring any seating needs along with you and your ride. Should you not provide a child seat for your child, your trip will be cancelled and charged the full rate and no refund will be granted. Our chauffeurs will not take any risks when transporting you and your family. For an explanation of Washington State Child Seat Law, please visit: https://www.dmv.org/wa-washington/safety-laws.php#Child-Car-Seat.

In our experience, weddings rarely run on time and wait times can become up to an hour after the initial scheduled time for our chauffeurs and vehicles. We understand, it is hard to stop a celebration for a very special day. This exceeded wait time causes quite a bit of a complication for us, as we do not want to abandon you on your wedding day, but we also do not want to be late for our next clients that we are servicing that same day. Neither option is acceptable for a client and neither is acceptable for us to be able to provide the best service possible. For a small company like ourselves, we cannot have a vehicle wait long after the scheduled time as we have other reservations for our vehicles and chauffeurs. Because of this, we require a minimum two (2) hour book out for sedans and SUVs. Vans, limousines, sprinters and buses require a minimum four (4) hour book out. Wedding reservations are required to be pre-paid to reserve service and carry a twenty-four (24) hour advanced notice cancellation policy for sedans and SUVs. Sprinter vans and buses carry a fourteen (14) day advanced notice of cancellation. Our policy assures that no one is rushed and the chauffeurs and vehicles are on hand for the allotted time of the reservation and ready whenever everyone else is ready to go.

Our luxury sedans can accommodate two (2) large suitcases and two (2) passengers. Our luxury SUVs can accommodate six (6) large suitcases and six (6) passengers. Vehicles cannot be loaded beyond seating or luggage capacity.

Vehicles cannot be loaded beyond seating or luggage capacity. Luggage can not be loaded into the seating area of vehicles. Requesting a vehicle that does not accommodate the number of passengers and/or luggage at pickup location will result in cancellation of service and and no refund will be granted.

Your chauffeur will be tracking your flight and will make contact once you have landed. Please respond to your chauffeur once you have landed. If checking bags, please collect your things at baggage claim and then call/text your chauffeur back to let the chauffeur know that numbered door you are exiting. (NOTE: all doors have a little red sign above the doorway when an even number placed in white.) Your chauffeur will be waiting at a nearby lot moments away and will pick you up at the exit door you have specified.

If you have elected for your chauffeur to meet you at baggage claim to assist with luggage, your chauffeur will be waiting with your name on a sign at the baggage claim carousel. If you’re unable to locate your chauffeur, please do not leave the baggage claim area, text / call your chauffeur to ensure you two are connected. If you have not provided your mobile number, please contact us to update this information so that your chauffeur can make contact upon your landing. If your flight is more than one (1) hour delayed we will do our best to reschedule and accommodate you, though we cannot guarantee service in such events.

Point to Point Reservations: All clients receive a 10-minute grace period after time of scheduled service from originating pick-up location. Wait time is assesed at $1.50 per minute for Sedan reservations and $2.00 for SUV reservations. Wait charge will be added total at end of trip.

Airport Arrivals: All clients receive 40 minutes of free wait time for domestic flights and 1 hour of free wait time for international flights starting at the arrival of flight to their assigned gate. Wait time is assesed at $1.50 per minute for Sedan reservations and $2.00 for SUV reservations in excess of free wait time.